In life, there have been many situations that have made me want to bang my head against the wall, but none have been as frustrating as searching for a DJ and photographer for my upcoming wedding. Being in charge of a customer service department, I have lofty expectations of customer care. No matter how impeccable your service, your end product, or your reputation, if you are not able to respond promptly to a customer, you will lose their faith …
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Dec 6
2011
Three Keys to Delivering Excellent Customer Service
Posted in: Transportation Best Practices
(1 votes, average: 4.00 out of 5)
Loading ...Nov 29
2011
Top Ten Tips for Preparing for Your Job Interview
Posted in: Transportation Best Practices
Can luck get you an interview or a job? Well I guess that all depends on how you define luck. I was inspired to write about this topic while driving to Cincinnati to do interviews for our new sales office. Instead of channel surfing the radio for 6 hours, my wife got me some books on CD. One of those books was "The Last Lecture" by Randy Pausch. His book got me thinking about the passion that I have for what I do. I recommend this book to anyone …
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(1 votes, average: 5.00 out of 5) Loading ...Nov 3
2011
Trucking Customer Service: The Art of the Phone Call
Posted in: Transportation Best Practices
I can tell you that in 40 years, hands down, the best shopping experience I ever had was at Zumiez last Christmas. Zumiez is a skate and snowboard clothing store. I had never been there before, but my kids armed me with a very thorough, very expensive Christmas list because they love me and only want the best for themselves. Let me preface this by saying, I hate shopping. I go out of necessity and when I feel the need to have a girl’s day, but …
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(4 votes, average: 4.00 out of 5) Loading ...Oct 17
2011
Are Reverse Auctions the Best Way to Move Freight?
Posted in: Transportation Best Practices
Many shippers have moved to a reverse auction system of awarding their available freight. For those that don’t know this is basically an E-Bay system that goes to the lowest bidder instead of the highest. While this can reduce shipping costs, is it really a good system to get freight moved?
The answer is no….while this does reduce shipping costs it also seriously effects service. Shippers continually want the lowest price but are then upset …
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(1 votes, average: 5.00 out of 5) Loading ...Oct 10
2011
Getting the Most Bang Out of Your Transportation Buck
Posted in: Transportation Best Practices
In this economy, everyone is looking to save a buck. Cutting costs is no different for shipping freight to the local grocery store. Ultimately, the more a load costs to ship, the more the consumer pays for the product. Below are a few tips that can reduce shipping costs and shipping stress!
1. Know Your Product
Often, shippers have limited knowledge of the product they are shipping. The more information you can provide when scheduling a …
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(1 votes, average: 5.00 out of 5) Loading ...